Washing & Drying
Prep
Soak all new inserts in plain water for 12-24 hours, then give a regular wash without softener.
This helps to fluff up the fibres of the hidden layers and maximise absorption before use.
The inserts will shrink a little with the initial wash, but we make them larger to account for this.
The nappies do not need soaking, but just a quick wash before use.
Rinse
Once soiled, tip any solids into the toilet, separate inserts from nappies, rinse urine out and store in a dry pail.
Wash
Prewash and/or wash within 48 hours (the undies can take a 60-degree wash if needed) with your usual detergent.
Please do not use softener (or oily detergents) as this coats the fibres and stops the absorbency.
Do not use bleach.
Drying
Line dry. The sun will help kill any bacteria that may remain.
Inserts are super absorbent, so they will take a while to dry. Nappies will be fast.
Tumble drying is not recommended, as this can cause delamination of the waterproof outer material.
Shipping & Returns
Returns
30 Day returns available for items that are un-used, un-washed and in original condition, including packaging sleeves.
Once the items are received and checked, a refund (minus original postage costs) will be given.
Shipping
Flate rate $12.95 standard shipping with tracking anywhere in Australia.
Flat rate $18.95 standard shipping with tracking to New Zealand.
Express shipping options are available at checkout.
Fast dispatch within 1-2 business days.